Welcome to OpenCampground.com! These Terms and Conditions (the “Terms”) govern your use of the OpenCampground.com website (the “Site”) and the OpenCampground.com software (the “Software”). By using the Site or Software, you agree to be bound by these Terms.

Definitions “Account” means a user account created on the Site. “Content” means any information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials uploaded, posted, or otherwise made available on the Site or through the Software. “Intellectual Property Rights” means all patents, copyrights, trademarks, trade secrets, and other proprietary rights of any kind. “User” means any individual or entity that uses the Site or Software. “Service” means the SaaS platform provided by OpenCampground.com.

License OpenCampground.com grants you a limited, non-exclusive, non-transferable license to use the Site and Software for your own personal or business purposes. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content, software, or other materials obtained from the Site or Software.

Your Account You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. You agree to use strong passwords and not share your login credentials with others, enable two-factor authentication if offered, notify OpenCampground.com immediately of any unauthorized use of your account or any other security breach, and ensure that you log out from your account at the end of each session when accessing the Service on a shared computer.

Content You are solely responsible for all Content that you upload, post, or otherwise make available on the Site or through the Software. You represent and warrant that you own all of the Intellectual Property Rights in your Content or that you have the necessary licenses, permissions, and consents to use and distribute your Content.

OpenCampground.com does not guarantee the accuracy, completeness, or quality of any Content. OpenCampground.com reserves the right to remove any Content from the Site or Software at any time, for any reason, without notice.

Affiliate Marketing OpenCampground partners with AvantLink, a third-party affiliate network, to display sponsored advertisements and product recommendations throughout our service. By using our service, you acknowledge and agree to the following terms regarding affiliate marketing:

Affiliate Partnerships and Content: OpenCampground earns commissions from qualifying purchases made through affiliate links. Product recommendations are provided through AvantLink’s affiliate network. All affiliate content is clearly marked as “Sponsored” or with a similar designation. Partner offerings are independent from OpenCampground’s core services.

Tracking and Data Collection: Cookies and similar tracking technologies are used to track affiliate link interactions. Purchase data may be collected to enable commission tracking. Click data and referring URLs are recorded for affiliate program compliance. AvantLink’s privacy policy governs data collected through affiliate links.

Third-Party Relationships: Third-party terms and conditions apply to any purchases made through affiliate links. OpenCampground is not responsible for third-party products or services. Product fulfillment and customer service are handled by the third-party vendor. Returns, refunds, and disputes are subject to the vendor’s policies.

Fees and Payments OpenCampground.com provides its core platform services at no cost to users. For credit/debit card transactions, payment processing fees apply. Users may elect to pass these processing fees on to Guests. The fee structure is determined by OpenCampground.com and may be adjusted periodically with notice to users.

All reservations made or accepted with a credit and debit card transactions must be processed through OpenCampground.com’s designated payment processor. Users may accept cash, personal checks, and business checks for payments. Money orders are not accepted. This policy applies to both online and in-office transactions.

Payment Methods and Subscription Policies For customers that are on a subscription plan, subscriptions to the OpenCampground platform must be paid electronically using a valid credit card, debit card, or bank account. We do not accept cash, personal checks, business checks, or money orders as payment methods. OpenCampground does not set up or auto-bill any recurring payments unless a customer has provided explicit email authorization. Customers are responsible for managing their own subscription renewals.

If OpenCampground receives a subscription payment in an unacceptable form such as cash or check, the payment will be voided, and either a copy of the voided payment will be emailed to the customer or sent via postal mail. Failure to pay subscription fees within 30 days of the invoice date may result in disconnection or removal of access to the OpenCampground platform.

Third-Party Payment Processing We use third-party payment processors to facilitate transactions on our platform. By using our services, you agree to be bound by the terms and conditions of these third-party payment processors. You acknowledge that we may share your personal and financial information with our third-party payment processors as necessary to complete transactions and manage your account.

While we strive to work with reputable payment processors, we are not responsible for any errors, failures, or security breaches that may occur during the payment process. Any disputes regarding payments should be addressed directly with the payment processor. All transactions will be processed in the currency specified on our platform. Any currency conversion fees or other charges imposed by payment processors or your financial institution are your responsibility.

Use of our designated payment processor is mandatory for all credit and debit card transactions. By using our services, you agree to:

• Process all credit/debit card payments exclusively through our designated payment processor
• Maintain compliance with our payment processing requirements for card transactions
• Accept the payment processor’s fees and terms of service
• Not circumvent or attempt to bypass our payment processing requirements for card transactions

SaaS-Specific Terms Data Ownership and Privacy: You retain all rights to any data you input into the Service. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law. For more details, please refer to our Privacy Policy.

Google Analytics Privacy Notice
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies and similar technologies to analyze how users interact with this website.
What Information We Collect
Through Google Analytics, we collect information about:

• How you interact with our website (pages visited, time spent, features used)
• Technical information about your device and internet connection (browser type, operating system, screen resolution)
• General location information (country and city level, never precise location)
• Referral sources (how you found our website)

How We Use This Information
We use this data to:

• Understand how visitors use our campground management software website
• Analyze which features and content are most valuable to our users
• Improve our website’s user experience
• Identify and fix technical issues
• Make data-driven decisions about our services

Data Processing
The information collected through Google Analytics is transmitted to and stored by Google on servers in the United States. Google processes this information to generate reports about website usage and internet activity for us.

Your Privacy Rights
You can prevent Google Analytics from collecting data about you by:

Using Google’s browser opt-out plugin: https://tools.google.com/dlpage/gaoptout
Enabling “Do Not Track” in your browser settings
Declining non-essential cookies through our cookie consent banner

Data Retention
Google Analytics data is retained for 26 months by default. After this period, individual user and event data is automatically deleted.
Third-Party Access
Google may share analytics data with third parties when:

Required by law
Third parties process data on Google’s behalf
Google has received your permission

Additional Information
For more detailed information about how Google Analytics processes data, please visit:

Google Analytics Terms of Service: https://www.google.com/analytics/terms/
Google Privacy Policy: https://policies.google.com/privacy

Service Level Agreement: OpenCampground.com strives to maintain 99.9% uptime for the Service. In the event of any unscheduled downtime, we will make reasonable efforts to restore the Service as quickly as possible.

Software Updates and Maintenance: We may perform scheduled maintenance or updates to the Service. We will provide advance notice of any scheduled maintenance that may result in Service interruption. By using the Service, you agree to receive automatic updates as they become available.

Data Backup and Recovery: We perform regular backups of all user data. However, you are encouraged to maintain your own backups of any critical data. In the event of data loss, we will make reasonable efforts to recover your data from our most recent backup.

Prohibited Storage of Payment Card Information Users are expressly prohibited from storing, entering, or transmitting any credit card numbers, debit card numbers, or other payment card information in any field or area of the Service not specifically designated for payment processing. This includes special notes fields, memo lines, internal notes sections, comment fields, customer information fields, order notes, description fields, or any other free-text or data entry field not explicitly designated for payment processing.

This restriction is implemented to protect customer financial information, maintain compliance with Payment Card Industry Data Security Standards (PCI DSS), prevent unauthorized access to sensitive financial data, and ensure the security and proper handling of payment information.

Support and Maintenance We provide customer support via email and our help center during our normal business hours. We aim to respond to all support requests within 24 hours. Support is limited to issues directly related to the use of our Service. We do not provide support for third-party integrations or custom modifications to our Service.

Modifications to the Service We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify users of any significant changes to the Service.

Indemnification You agree to indemnify, defend, and hold harmless OpenCampground.com, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party right.

Termination OpenCampground.com may terminate your access to the Site or Software at any time, for any reason, without notice. You may also terminate your use of the Site or Software at any time.

Disclaimer The Site and Software are provided “as is” and “as available.” OpenCampground.com expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability In no event shall OpenCampground.com be liable to you for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, even if OpenCampground.com has been advised of the possibility of such damages.

Dispute Resolution Any dispute arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in your jurisdiction. The decision of the arbitrator will be final and binding on both parties.

Governing Law These Terms will be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions.

Entire Agreement These Terms constitute the entire agreement between you and OpenCampground.com with respect to the Site and Software and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Severability If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck from these Terms and the remaining provisions will remain in full force and effect.

Notices All notices and other communications under these Terms will be in writing and will be deemed to have been duly given when delivered in person, upon the first business day following deposit in the United States mail, postage prepaid, certified or registered, return receipt requested, addressed to info@opencampground.com.

Changes to Terms We reserve the right to modify these Terms at any time. We will notify users of any significant changes via email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.