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FAQ

No, you do not need to download any software to use OpenCampground. OpenCampground is a cloud-based software solution, which means:

  1. Web-Based Access: You can access OpenCampground directly through your web browser (like Chrome, Firefox, Safari, or Edge) from any device with an internet connection.
  2. No Local Installation: There’s no need to install anything on your computer, tablet, or smartphone. This saves storage space on your devices and eliminates compatibility issues.
  3. Automatic Updates: The software is always up-to-date without any action required on your part. We handle all updates and improvements on our end.
  4. Cross-Platform Compatibility: You can use OpenCampground on various operating systems (Windows, Mac, Linux) and devices (computers, tablets, smartphones) without any compatibility concerns.
  5. Data Security: Your data is stored securely in the cloud, reducing the risk of data loss due to local hardware failures.
  6. Scalability: As your business grows, you can easily scale your usage without worrying about hardware limitations.
  7. Remote Access: You and your team can access the system from anywhere with an internet connection, enabling flexible work arrangements and multi-location management.

To start using OpenCampground, simply log in through our secure website using your provided credentials. This approach ensures you always have access to the latest features and your up-to-date business data, all without the hassle of managing software on your local devices.

We offer several convenient payment options for your OpenCampground subscription:

  1. Secure Payment Portal: Upon signing up, you’ll gain access to our secure payment portal. This platform allows you to:
    • Make subscription payments
    • Manage your subscription
    • Contact our billing team directly
  2. Payment Methods: We accept the following payment methods:
    • PayPal
    • Venmo
    • ACH
    • All major credit cards

Our secure payment system ensures that your financial information is protected while providing you with flexibility in managing your subscription. If you have any questions about payment options or need assistance, please don’t hesitate to reach out to our billing team through the payment portal.

OpenCampground works with two credit card processors, each tailored to different business needs:

  1. Fiserv (CardConnect):
    • Best for customers who want to use card terminals such as Ingenico and Clover with OpenCampground.
    • Credit card rates are customized for each customer to fit their specific needs.
    • Ideal for on-site transactions and businesses preferring physical point-of-sale systems.
  2. Priority Commercial:
    • Our in-house payment solution, optimized for online reservations.
    • Offers a flat rate of 2.95% for all major credit cards (Visa, MasterCard, Discover, and American Express).
    • Best suited for businesses focusing on online bookings and those preferring a simple, predictable fee structure.

We recommend Fiserv if you prioritize on-site payments with physical terminals, and Priority Commercial if your focus is on streamlining online reservations. Our team can help you determine which option best suits your business model and transaction patterns.

No, OpenCampground no longer offers a downloadable version. Here are the key points:

  1. Discontinuation: As of November 2023, we discontinued the downloadable, on-premise version of OpenCampground.
  2. Focus on Cloud: All our development and support efforts are now dedicated to our cloud-based version, ensuring the best possible service and features for our customers.
  3. Upgrade Option: If you’re still using the on-premise version and wish to upgrade to the cloud version, we offer:
    • A free upgrade process
    • A discounted monthly subscription rate
  4. Benefits of Upgrading: Moving to the cloud version provides you with automatic updates, improved security, and access from any device with an internet connection.

We encourage all users of the on-premise version to contact us about upgrading to the cloud-based solution. This will ensure you have access to the latest features, improvements, and support.

Yes, we offer comprehensive support for OpenCampground:

  1. Email Support: Our primary support channel is via email.
  2. Support Hours: Our dedicated support team is available Monday to Friday, from 9 AM to 5 PM.
  3. User Manual: We provide a detailed user manual to help you navigate and utilize all features of OpenCampground.
  4. User-Friendly Design: OpenCampground is designed to be intuitive, allowing most customers to navigate the system independently.
  5. Demo Environment: We offer a demo environment where you can familiarize yourself with the software before using it in a live setting.

Our goal is to ensure you have the resources and assistance needed to make the most of OpenCampground, whether through direct support or self-service options.